Return & Refund Policy

Refunds and Returns Policy for Gamel Clodin Ltd – GamelClodin.com

Effective Date: December 25, 2023

1. Overview

At Gamel Clodin Ltd, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refunds and Returns Policy carefully to understand your rights and obligations.

2. Returns

2.1 Initiation of Returns

• To initiate a return, please email us at info@gamelclodin.com within 14 days of receiving your order.
• Clearly state your order number, the item(s) you wish to return, and the reason for the return.

2.2 Eligibility

• Products must be unused, unworn, and in their original condition with tags attached.
• Returns are accepted within 14 days from the date you received your order.

3. Refunds

3.1 Refund Process

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

3.2 Non-Refundable Items

• Gift cards and promotional items are non-refundable.

4. Return Shipping

4.1 Cost of Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a fault on our part.

4.2 Address for Returns

• Ship your return to:
  Gamel Clodin Ltd
• Kumasi City Mall
• Shop No 15
• Kumasi- Asokwa LAKE Road

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please initiate a return, and then place a new order for the desired item.

6. Contact Information

• For any questions or concerns regarding returns and refunds, please contact us at info@gamelclodin.com.

7. Cancellation Policy

• Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please email us at info@gamelclodin.com with your order number and “Cancellation Request” in the subject line.

8. Refund Exceptions

• We reserve the right to refuse a refund if the returned product does not meet our eligibility criteria.

9. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@gamelclodin.com. We will provide instructions on how to proceed.

10. Changes to Policy

• We may update our Refunds and Returns Policy from time to time. Any changes will be communicated on our website.

By making a purchase on GamelClodin.com, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.